Frequently asked questions

Payments

We offer different payments methods al check-out


1.You can use the platform's normal credit card payment service.

*It’s possible that this charge comes in the exchange rate of the day, in pesos.


2.Mercado pago: if you want to use a different payment method, we also offer the Mercado pago service. Using this option, you can pay with a credit card (charge in COP), or using PSE (debit from your bank account, only Colombia)

 

Care

Our pieces are made in bronze with 24k plating and in 925 silver, they are handmade and for this reason they need special care, here we tell you how:

1. Avoid perfume or cream after you have them on (wait until what you have on is dry)

2. Avoid going into the sea or pool with them.

3. Avoid exercising with them, sweat can tarnish the gold plating.

4. When traveling, keep them in a solid box to prevent them from folding or snapping.

5. If you can, keep them in a place where there is low light and humidity when you are not using them.

6. Store your necklaces in individual bags or spaces, this prevents them from becoming tangled and bursting.

These are our recommendations so that your pieces are always in the best condition and last longer!

Likewise, we remind you that we have plating service for when your accessories have become dark. (Read in Plating service).

 

Plating Service (only Colombia)

We offer this service of repairs and platings to repair and renew your pieces that have lost color.

Bring us the accessories you want to renew (marked with name and phone number) and we will do our best to extend the life of your pieces.

*Costs vary.

* We reserve the right not to repair a part (inappropriate material / delicacy).

* Please contact us to schedule delivery.

 

Where to find us

You can find a selection of our products in the following locations:

MEDELLÍN:

- Show Room MIM Joyería & Accesorios

    Loft 5G, Provenza.

 - C+S

   Complex de los Balsos, Local 221

-Alianzza

  Mall Zona Dos, Local 108

-Tribu

CC Oviedo, 4to Piso 

LLANOGRANDE:

-Verde Oro

  Mall Jardines, Local 111

 

BOGOTÁ:

-Armariyo. 

  Cra 14a# 82-16 Local 2. 

BARRANQUILLA:

-Marquesa del Prado

   Cra 56#74-160. Tel: 316.753.8143

BUCARAMANGA:

-Stazione di Marco: CC Cacique

-Margarita di Marco: CC La Quinta

INTERNATIONAL

EEUU:

-Best Style, Weston FL.

  Contacto: Martiza Otalvaro +1 954 258-3425

GUATEMALA & COSTA RICA:

-MIM Joyería & Accesorios.

  Contacto: Paulina Pereira +502 4154 0000 // @mim_accesoriosgt

ECUADOR:

-Guayaquil.

  Contacto: Goya Penagos +593 98 941 0054